Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return request, please contact us at konstantin@vibronis.com
Very Important: Due to current global circumstances and warehouse limitations, we are unable to accept physical returns at this time.
If your return request is approved, you will not be required to send the item back. Instead, we offer a 70% refund, and you may keep the product.
Items sent back to us without prior approval will not be accepted.
You can always contact us for any return-related questions at konstantin@vibronis.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and resolve it accordingly.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We currently do not offer exchanges. Please make sure to choose carefully before placing your order.
European Union 14-day Cooling-Off Period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
However, due to current logistical limitations, physical returns are not accepted. Instead, if your request is approved, we offer a 70% refund, and you may keep the item.
Refunds
We will notify you once your request has been reviewed and inform you whether the refund is approved. If approved, the refund (70% of the purchase amount) will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at konstantin@vibronis.com